Frequently Asked Questions

General Questions

1. What products and machinery does Yoebar Private Limited offer?

We offer a wide range of construction machinery, including excavators, motor graders, concrete batching plants, self-loading mixers, telehandlers, cranes, and more.

2. Which international brands does Yoebar represent in Bhutan?

We are exclusive dealers for renowned global brands like Sany, Putzmeister, Escorts CE, and Manitou.

3. What makes Yoebar different from other suppliers in Bhutan?

We prioritize quality, innovation, and after-sales support. Our products are sourced from trusted global brands, and we ensure reliability with genuine spare parts and expert service.

Product-Related Questions

4. Do you stock spare parts for all the machinery you sell?

We stock commonly used parts for quick turnaround. Major components are available on an order basis to ensure cost efficiency and tailored solutions.

5. Are your machines fuel-efficient?

Yes, many of our machines, like the Sany excavators, come with advanced engines designed for fuel efficiency and reduced operational costs.

6. What is the warranty period for the machines you sell?

Warranty periods vary by product and brand. Typically, they range from 6 months to 1 year. Please contact us for details on specific equipment.

7. Can you provide details about the Sany Excavators?

Sany excavators are known for their power, precision, and durability. Popular models like the SY215 and SY240 are ideal for construction and mining projects.

8. What is the capacity of the Putzmeister Concrete Batching Plant?

The Putzmeister MT 0.35 batching plant has a capacity of 0.35 CUM/hr and is modular, compact, and easily transportable across sites.

9. Do you offer training on how to operate the machines?

Yes, we provide basic operational training for all machinery sold to ensure smooth and safe operations.

Service-Related Questions

10. Does Yoebar provide after-sales service?

Yes, we provide comprehensive after-sales services, including maintenance, repairs, and spare parts.

11. Who handles servicing for Sany machinery in Bhutan?

Yoebar Private Limited exclusively handles all servicing for Sany machinery in Bhutan.

12. What is your policy for servicing machines with outstanding payments?

To ensure fairness, we now require upfront payments for servicing machines with outstanding balances.

13. Can I get service or spare parts on credit?

We no longer provide spare parts or services on credit due to significant unpaid balances. Payments must be made upfront.

14. Do you offer on-site servicing for machines?

Yes, we provide on-site servicing depending on the location and nature of the issue. Additional charges may apply.

Order and Delivery Questions

15. What is the delivery timeline for ordered equipment?

Delivery timelines depend on the availability of stock and the location. Typically, stocked items are delivered within a week, while special orders may take 2–4 weeks.

16. Can you transport large machinery to remote sites in Bhutan?

Yes, we can arrange transportation to remote project sites. Additional logistics costs may apply.

17. How do I place an order for major components or specialized parts?

You can contact us directly to place an order. For specialized parts, an advance payment may be required.

18. Do you accept custom orders for specific equipment models?

Yes, we can facilitate custom orders in collaboration with our international partners. Lead times may vary.

Pricing and Payment Questions

19. Are your prices competitive compared to other suppliers, including Jaigaon?

Yes, our prices are competitive, reflecting the quality of our products and the value-added services we provide.

20. What are your payment terms for machinery and services?

We require upfront payments for services and spare parts. For machinery purchases, installment options may be discussed.

21. Do you offer financing options for large equipment purchases?

We do not provide in-house financing but can guide you on external financing options.

Support and Technical Assistance

22. How can I get technical support for machinery issues?

You can contact our service team through phone, email, or WhatsApp for assistance.

23. What should I do if a machine breaks down during a project?

Reach out to our service team immediately. We will dispatch technicians or arrange for parts as needed.

24. Do you provide assistance in selecting the right machinery for specific projects?

Yes, our team can advise you on the best equipment based on your project requirements and budget.

Company Policies

25. What is your return or exchange policy for faulty equipment?

Returns or exchanges are handled on a case-by-case basis, depending on warranty terms and the nature of the issue.

26. Do you provide documentation or manuals with the equipment?

Yes, all machines come with user manuals and necessary documentation.

27. How do you handle disputes related to servicing or payments?

We encourage open communication to resolve disputes amicably. If needed, we follow established company policies for resolution.

Miscellaneous Questions

28. Are there any ongoing deals or offers on your products?

Promotions and offers are announced periodically. Follow us on Facebook or contact us for updates.

29. Do you cater to small-scale projects or individual contractors?

Yes, we cater to both large-scale contractors and individual project needs.

30. How do I stay updated about your new products and services?

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